The answers to the frequently asked questions about our digital customer care platform, our aftermarket service management solutions, services and pricing, hosting and support options, and our team and organization.
The answers to the frequently asked questions about our digital customer care platform, our aftermarket service management solutions, services and pricing, hosting and support options, and our team and organization.
The GlobalCare business model is a Pay Per Use: service subscription fees are based on the volume of transactions.
GlobalCare is a highly specialized Returns and repairs Management Platform that offers many functionalities (ex: management of loan devices, inventories, logistics, etc.). The platform can:
The platform is capable of managing any typeof logistics service, from digital transport vouchers to at-home device & product pick-ups and/or the deposit and collection in relay points. Transport modes and logistics options can be configured, as can the choice of logistics partners and the billing of transport costs to the customer.
No, we do not buy back products or devices. GlobalCare interfaces with the major buyers in the market to enable you to offer customers the best buy back prices. GlobalCare simplifies the management of product and device repurchases by integrating all facets of the buy-back and trade-in process: price proposal, logistics, product inspection / grading, consumer compensation, etc.
We are already working with the largest buyers in the market, and we are able to add any other buyers you work with. If you are working with a single buyer, we can enable you to switch to a “multi-buyer” strategy.
Our reporting module, GlobalCare Analytics, can be accessed by users to publish a wide range of customized reports and dashboards. Key Performance indicators (KPIs) include: end-to-end processing time (consumer view), repair time, return rates per brand/model, calculation of the performance of transport partners, etc, store & repair SLAs, and many more. All reports can be programmed at set intervals and sent by email. KPIs can be consolidated within customized dashboards.
The GlobalCare trade-in application enables customer-loyalty enhancing end-of-contract trade-in offers. In addition, your customers will benefit from the best trade-in prices if you have a multi-buyer strategy in place, and a matching strategy on trade-in offers.
GlobalCare can help you manage more competitive offers by adopting a multi-buyer strategy. In addition, the platform allows you to also become a buyer, for certain products or certain ranges and over defined time intervals, to meet your own needs such as renewal of your fleet of loan products, sale of reconditioned products etc. Finally, GlobalCare offers unique features, to give you a competitive advantage such as bonus management on trade-in offers, instantly communicating new buyback campaigns, etc.
GlobalCare manages fraud through its configurable eligibility criteria rules-engine. The built-in rules engine allows you to easily configure criteria to prevent fraud, based on number of claims associated with the policy, product value, rules on claim dates and claim occurrence dates, etc.
In addition, GlobalCare is connected with external databases for managing blacklists and product locks.
GlobalCare enables you to manage communication with your partners more fluidly and transparently. Our APIs allow you to connect directly with all partners responsible for processing products, policies, repairs, etc.
In addition, our evaluation module (“Assessment control”) will enable you to improve communicaiton with your subscribers. This module is used to validate additional forms, additions of photos and documents.
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