GlobalCare Returns & repairs is a highly resilient platform that enables reliable end-to-end subscriber self-care solutions.
GlobalCare Returns & repairs is a highly resilient platform that enables reliable end-to-end subscriber self-care solutions.
The GlobalCare Returns and repairs platform includes on-device diagnostics for subscribers to self-check before reporting an incident or filing a repair claim.
The GlobalCare Repairs & returns Platform reduces subscriber device returns and allows you to resolve all customer enquiries and repair incidents according to internal business rules.
With GlobalCare Returns and repairs, manage all your after-sales processes, from unit repairs to advanced services, such as early exchanges or out-of-warranty repairs. You can configure multiple options: management of loan phones, customer notifications, or online payment for out-of-warranty repairs. A powerful rules management engine lets you customize your processes according to customer profile, product, available inventory, location, warranty, channel, and more.
The GlobalCare Returns and repairs module allows you to offer your customers multiple logistics options. The platform supports various collection and delivery methods: at home, at approved collection points, in-store, reservation of loan or exchange products, etc. The GlobalCare platform integrates couriers and allows you to automate collection and tracking of all shipments.
GlobalCare is designed to optimize the customer journey across all channels, whether retail, call center or self-service (site, terminal or app). Manage all your customer interactions regardless of touchpoint to create a unique and satisfying multi-channel customer experience!
GlobalCare Returns and repairs incorporates advanced diagnostics for all GSMA devices. We aim to reduce the number of returns by promoting self-repair. The module includes a diagnostic component embedded in the product (App), as well as a knowledge base offering step-by-step troubleshooting. The diagnostic functions are available online (selfcare), in retail stores and via call centers (with remote OTA capability).
With GlobalCare Returns and repairs, manage your loan-phone processes according to internal business rules that define exactly when to invoice the customer, manage inventory (in store and warehouse centers), and manage your billing & customer care systems. Also manage the entire life cycle of loan phones, including inventories and renovation management.
The GlobalCare Returns and repairs platform has a powerful reporting system including customizable dashboards and analytics reports. No more spreadsheets, welcome to the era of control and traceability!
GlobalCare Returns & repairs means you can provide an optimized repair solution in the shortest possible time
GlobalCare can be configured according to subscriber, partner, agents and internal business rules.
We deliver self-service functionality to websites that is integrated into internal digital ecosystems and optimized for the mobile devices, tablets and PCs of your subscribers
GlobalCare can be deployed to allow call-center agents to quickly arrange shipping for a customer's product to approved repair partners thus freeing time-consuming visits to a store
GlobalCare can be deployed in retail stores or self-service kiosks
allows real-time testing of mobiles and tablets for optimized efficient self-troubleshooting
For personalized advice, please feel free to contact our returns and repairs teams
GlobalCare is a highly specialized Returns and repairs Management Platform that offers many functionalities (ex: management of loan devices, inventories, logistics, etc.). The platform can:
The platform is capable of managing any typeof logistics service, from digital transport vouchers to at-home device & product pick-ups and/or the deposit and collection in relay points. Transport modes and logistics options can be configured, as can the choice of logistics partners and the billing of transport costs to the customer.
Our global customer base includes many wireless network operators, OEM vendors, insurance companies and retailers who use GlobalCare to optimize their aftersales logistics, warranty returns and service management processes.
Flexible. Self-configurable. Powerful.
10,000 + call-center agents use GlobalCare | 45 + connected partners
Find out about our solutions and optimize processes that promote sales and brand loyalty.