Digitalise your Supply Chain #

GlobalCare is a digital customer care platform designed to streamline your after-sales processes and optimise your supply chain. Delight your customers with proactive multichannel care.

Avoid Returns +

Electronic devices can go wrong from time to time, but that doesn’t mean they all need repairs. With GlobalCare’s diagnostics app and self-service portal, you can empower your customers to troubleshoot their issues by themselves, saving time and improving customer experience. Our technology is also available for remote diagnostics in call center or retail store environments. The benefits are clear: quick and reliable fault finding, and significant cost savings through repair avoidance.

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Delight Customers +

In today’s competitive market, service differentiation is key to improving NPS and customer loyalty. Delight your customers by providing help and support across your online, care and retail channels, thanks to GlobalCare’s native multichannel engine. Let your customers choose how they interact with your support organisation, consistently and seamlessly. Transcend customer experience by offering proactive care during key moments of the customer journey.

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Regain Control +

Keeping your reverse logistics supply chain under control can be complex, especially if it involves many partners such as courier companies, logistics hubs, repair centres, OEMs, buy-back and recycling partners, etc. GlobalCare provides a one-stop solution to manage your entire reverse logistics processes under one roof (incl. repairs, returns, loan devices, trade-in…). We do it by connecting all your supply chain partners together and providing you with end-to end visibility through dashboards and reports.

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A Natively Multichannel Platform

GlobalCare is provided as a Software-as-a-Service solution and can be accessed anywhere, from any device. All your agents in stores and call centres share access to the same information, updated in real time.

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A Trusted Platform used by Leading Brands

GlobalCare is already deployed and used by many leading international brands, including mobile network operators, device manufacturers and insurance companies, to manage their reverse logistics, trade-in, repairs and returns operations.
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GlobalCare Benefits

Easy setup GlobalCare applications are accessible via a simple web browser for easy deployment.
 
High availability and security Scalable, secure hosting with world-class SLA and GDPR compliance out of the box.
 
Easy integration Connect your internal or third-party IT systems to the platform via our Partner API.
 
Fast time-to-market Packaged solution with many ready templates for immediate deployment.
 
Easy to customise Tailor the platform to your needs with rules and automations, without coding.
 
Multi-channel, multi-country and multilingual Deploy the platform in any channel or language, simply and easily.
 
GlobalCare partners
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GlobalCare: modular, flexible and evolutive

GlobalCare has a powerful rules engine that allows you to tailor the solution to your needs. And to make things even easier, we have designed some industry-specific packages to get you started in no time.

Manufacturers +

Launch your products globally and improve your time-to-market. Let GlobalCare’s turnkey aftermarket solution take care of the warranty repair service.

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Operators +

With GlobalCare, you can enjoy a highly customisable solution designed to maintain customer trust and reduce churn, while optimising service & care costs.

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Insurers +

GlobalCare provides a multi-country, multilingual turnkey solution to manage claims and differentiate your offering from your competition.

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