GlobalCare is a unique reverse logistics platform for manufacturers, distributors and insurers of high-tech products
GlobalCare is a unique reverse logistics platform for manufacturers, distributors and insurers of high-tech products
They trust us | 10,000 + agents use GlobalCare | 45 + connected partners
Find out about our solutions and optimize processes that promote sales and loyalty
GlobalCare Returns and repairs platform puts a powerful, highly configurable, scalable and multi-channel platform into the hands of your end customers, salespeople and call center agents through which to manage all returns & repairs.
Using advanced modules for loan management, repair avoidance and dashboards, say goodbye to spreadsheets and say hello to end-to-end traceability and control.
GlobalCare Buyback and trade-in offers a ready-to-integrate module that helps optimize buyback & trade-in strategies while boosting sales and customer loyalty.
GlobalCare helps carriers move from a model reliance on a single trade-in buyer to one where multiple buy-back partners can be integrated and managed. This allows operators to optimize their repurchase strategies by ensuring that subscribers will always have access to the best buy prices on the market.
GlobalCare Insurance offers insurance-underwriters dedicated solutions to manage high-tech product claims by through its ability to integrate your sector-specific business rules.
GlobalCare simplifies claim assessment and handling by automating processes across all customer relationship channels call centers, points of sale and self-care. The platform can manage and enforce complex rules for eligibility, claims validation and service policies.
All of GlobalCare solutions can be seamlessly integrated into your processes and your ecosystem
The GlobalCare business model is a Pay Per Use: service subscription fees are based on the volume of transactions.
GlobalCare is a SaaS (Software As A Service) platform offering hosting, technical support and service updates. The GlobalCare solution is hosted at several data centers located in France.
We would love to talk to you about your project. Each of the deployments we carry out is the result of personalized consultation. Do not hesitate to contact us via the contact form and we will come back to you as soon as possible.
The GlobalCare platform is transparent, and integrates seamlessly with your internal IT systems, as well as those of your partners.
We can integrate with just about all 3rd party middleware, API webservices (synchronous or asynchronous), EDI data exchange…
The GlobalCare platform’s default languages are French, English and Spanish but can manage any type of language and character set.
Yes, the platform is multi-currency, and multi-country. This can be configured in the GlobalCare Manager administration console.
Global wireless network operators, OEM vendors, insurance companies and retailers use the GlobalCare platform to optimise their aftersales, customer care and reverse logistics processes and streamline customer experience.
Flexible. Self-configurable. Powerful.
10,000 + retail store & call center advisors use GlobalCare | 45 + connected partners
Find out about our solutions and optimize processes that promote sales and loyalty
