GlobalCare Buyback & trade-in /

Boost subscriber loyalty and sales by optimising buy-back and trade-in programs

GlobalCare’s Buyback & trade-in platform enables higher customer loyalty by enabling product buy-back strategy optimization.

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Integrate multiple buyback partners and analyse their repurchasing offers in real-time

GlobalCare Buyback & trade-In allows you to offer subscribers the best buy-back prices for their devices by comparing buy-back partner offers and to act as your own buyback-market partner if you wish.

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GlobalCare Buyback and trade-in SaaS Platform

GlobalCare Buyback & trade-in optimizes trade-in and buy-back processes by integrating offers from multiple buying partners into a single application sales agent, call-centre employees can access when speaking to subscribers.

Price comparison engine

The GlobalCare Buyback and trade-in platform aggregates price- offers from all your buyback partners. Each registered partner provides product buyback pricing according to their own grading criteria which can be customized according to the buyer’s standards.

Optimize you pricing in a competitive market

Operators can set themselves up as purchasing partners when they need to target specific products for which they wish to offer competitive buyback prices.

Multi-channel strategy

GlobalCare Buyback and trade-in can be deployed across multiple channels: self-service, call centers and retail. The platform also offers a Repair & Returns application for devices and tablets. The GlobalCare mobile app is white-labeled and comes with hardware diagnostics tests that automatically determine device status and grade. GlobalCare comes with standard APIs that can manage all subscriber journeys.

 

Reliable appraisals through the GlobalCare App

The GlobalCare App allows you to recover mobile devices and tablets with ease and confidence by rapidly testing switch-ons, GSMA and network operator-approved IMEI numbers, functions such as OS, screen, keyboard, camera, etc. Fast, accurate and reliable device checks are a sure way to reduce costly discrepancies with buyback partners.

Boost customer satisfaction and loyalty

GlobalCare Buyback and trade-in easy manages Bonus offers. Bonuses and rewards can be triggered according to multiple criteria (e.g.: customer segment, channel, product model, purchase of more recent products, etc.). So many possibilities for operators to deploy their marketing strategy and promote the adoption of newer products while collecting old ones.

Market pricing analytics

GlobalCare Buyback and trade-in has data formatting & analytic tools that deliver actionable information and insights on pricing trends, market positions and competitor offers.

GlobalCare Buyback and trade-in boosts loyalty & sales

GlobalCare Buy-back & trade-in allows you to maximize trade-in volumes and customer loyalty by offering the best buyback prices.

Reduce reliance on buyback partners
GlobalCare is a highly efficient solution for working with multiple buyback partners and vendors
Setting up buyback programs / Leveraging returns into more sales
GlobalCare is easily integrated into existing sales channels to leverage sales opportunities for new products
Boost loyalty through better pricing
GlobalCare guarantees best return pricing for our subscribers
Reduce dispute rates
The GlobalCare diagnostic app enables accurate value appraisable of all returned products
Boost volumes through by maximizing bonuses
GlobalCare allows me to boost my trade-in volumes thanks to a flexible, easy-to-use and powerful bonus management module
Powerful, reliable, accurate reporting tools
Use competitive intelligence data to analyze market pricing of residual value for trade-ins & returned products & devices

GlobalCare Buyback and trade-in is compatible across multiple channels & platforms

GlobalCare can be configured to internal business rules and those of your suppliers & customers.

Self-Service

We set up self-service sites accessible to your end customers that can be integrated into your digital ecosystem and optimized for computers, tablets and mobiles.

Call Centers

GlobalCare enables call-center agents to quickly complete product repurchases and trade-ins.

Retail Stores

GlobalCare can be readily deployed in retail stores or self-service kiosks to manage product recovery quickly and efficiently.

GlobalCare App, for an even more powerful multi-channel solution!

allows real-time testing of mobiles and tablets for optimized efficient self-troubleshooting

Buyback and trade-in Frequently Asked Questions

For personalized advice, please feel free to contact our Buy-back & trade-in team

Are SBE or GlobalCare device buyers?

No, we do not buy back products or devices. GlobalCare interfaces with the major buyers in the market to enable you to offer customers the best buy back prices. GlobalCare simplifies the management of product and device repurchases by integrating all facets of the buy-back and trade-in process: price proposal, logistics, product inspection / grading, consumer compensation, etc.

Which buy-back providers does your price-comparison engine track?

We are already working with the largest buyers in the market, and we are able to add any other buyers you work with. If you are working with a single buyer, we can enable you to switch to a “multi-buyer” strategy.

What kind of reports are available to assess the performance of internal buyback and trade-in processes?

Our reporting module, GlobalCare Analytics, can be accessed by users to publish a wide range of customized reports and dashboards. Key Performance indicators (KPIs) include: end-to-end processing time (consumer view), repair time, return rates per brand/model, calculation of the performance of transport partners, etc, store & repair SLAs, and many more.  All reports can be programmed at set intervals and sent by email. KPIs can be consolidated within customized dashboards.

How can GlobalCare Buyback & trade-in help me build customer loyalty?

The GlobalCare trade-in application enables customer-loyalty enhancing end-of-contract trade-in offers. In addition, your customers will benefit from the best trade-in prices if you have a multi-buyer strategy in place, and a matching strategy on trade-in offers.

I already have a buy-back partner providing me with their IT system, how can GlobalCare help me?

GlobalCare can help you manage more competitive offers by adopting a multi-buyer strategy. In addition, the platform allows you to also become a buyer, for certain products or certain ranges and over defined time intervals, to meet your own needs such as renewal of your fleet of loan products, sale of reconditioned products etc. Finally, GlobalCare offers unique features, to give you a competitive advantage such as bonus management on trade-in offers, instantly communicating new buyback campaigns, etc.

GlobalCare Buyback and trade-in partners

Global wireless network operators, OEM vendors and retailers use GlobalCare to optimize their buy-back and trade-in programmes, streamline reverse logistics processes and deliver an omnichannel customer experience to their endusers.

Flexible. Self-configurable. Powerful.

10,000 + call-center agents use GlobalCare | 45 + connected partners 

Explore GlobalCare's full potential: Returns & repairs Buyback & trade-in Insurance

Turning returns into opportunities!

Find out about our solutions and optimize processes that promote sales and brand loyalty.

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