Customers & Partners / Retours d'expériences

Customers & Partners

Our clients say it best!

Since 2008, we have been developing the GlobalCare platform to better and better meet the needs of our clients. Thanks to this continuous innovation, the platform has won over many major clients in the telecom, insurance, electronics and tech industries.

The platform developed by Cordon Group has enabled us to continue innovating in the field of after-sales service and logistics. It has also allowed us to consolidate all the partners in our after-sales supply chain and to increase efficiency while improving visibility and control.

VP Supply Chain (telco)

+25%

efficiency gains in our stores for after-sales service operations

-15%

reduction in response times across the after-sales service chain

We shifted from a single buyer approach to a comprehensive, multi-channel, multi-buyer strategy. This not only allowed us to optimise our costs and stocks of refurbished products, but also opened up new service opportunities — much to the satisfaction of our subscribers.

After-Sales Service Director (telecom operator)

Customer references

GlobalCare’s client list comprises of many telecom operators, retailers, insurers, and consumer electronics manufacturers who entrust us with the management of their device care and end-user customer care. Why not join them?

Network carriers

Insurers / Brands / Distribution

I'm interested

Case studies

Contact us if you would like to review our various client case studies in repair, returns management, mobile device buy-back, and insurance.

Improve CSAT and NPS via omnichannel aftersales

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Develop an efficient returns management strategy

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Build an optimized buy-back strategy

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Turn your returns into opportunities!

Discover our solutions and optimise your processes to boost sales and customer loyalty

Returns & repairs

Buyback & trade-in

Insurance

An open and interconnected platform

GlobalCare sits at the centre of an ecosystem of integrated partners. Ease of integration is at the heart of our platform’s philosophy. Whether through our generic partner API or dedicated web services, we can interface with any third-party system. As proof, we have already connected numerous partners, carriers, repairers, buy-back providers, payment platforms, among others.