GlobalCare / Data Protection

Data Protection & Security

EU-GDPR Compliance

As a software-as-a-service company entrusted with your data, we take privacy and security matters very seriously. The protection of data is a fundamental value and guiding principle to everything we do. Our platform is fully compliant with the EU’s strict privacy laws, and in particular with GDPR (General Data Protection Regulation).

Our approach to Data Privacy

Hosted in EU

All our datacenters are located in EU and we’ll never transfer personal data outside of the EEA.

Transparency

Our data processing activities are regulated by contract with all our customers, and clearly expressed within our privacy policy and notices.

Data Ownership

Our customers always own their data. In our SaaS, your data is fully segregated from that of other customers. Your data is never shared with any third parties.

Privacy Expertise

Our DPO (data protection officer) is on hand and provides guidance during all customer projects and in the design of the platform.

Built-in Privacy

Our platform and technology has Privacy built-in by Design and by Default.

Data Subject Requests

We ensure you can respond to data subject requests on time thanks to automated DSR processes.

Governance

Our governance structure ensures full compliance to legal obligations arising from GDPR, such as maintaining a data processing register, responding to data subject requests within 30 days, managing third-party risk and partner compliance, etc. We guarantee that all of your data is always hosted in EU datacentres. Moreover, your data is never shared with third parties, unless you specifically request it. As part of our governance, we conduct regular security and privacy audits.

Built-in privacy and security

Our platform has been designed from the ground up to be secure and respectful of privacy. For example, customer personal data is encrypted within our databases. Strong yet flexible access controls mechanisms are available within Globalcare, such as Single Sign-On (SSO) and Multi-Factor Authentication (MFA). Customer data which is no longer needed is automatically deleted at the end of a predefined retention period which is configured by each customer.

Data security

You can rely on our SaaS platform to keep your data safe. Personal data fields are encrypted by default within the database. Each GlobalCare customer enjoys a dedicated database schema so that their data is kept fully separate from other clients. The platform and databases are hosted within secure tier 3+ datacenters offering the strictest levels of safety, security and compliance to standards (e.g. ISO27001, PCI-DSS, SSAE16, ISO50001). Moreover all our servers are hardened (CIS), and regularly patched & scanned for vulnerabilities.

SBE supports you in your compliance efforts

SBE is committed to protecting the privacy of your customers and can support you in ensuring the compliance of your digital platform. To that extent, we sign agreements with all our customers to set the roles and obligations of each party. We can also provide a GDPR Compliance Statement and a Platform Security Statement upon request.

Privacy Policy

Cookie Policy

Legal Statement
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