GlobalCare is a cloud-hosted customer care platform dedicated to the needs of the mobile phone industry.
GlobalCare is a Software-as-a-Service platform designed to manage after-sales and reverse logistics processes in the Cloud. It has been designed from the ground up to be modular, flexible and meet the specific needs of the mobile industry supply chain (network operators, device manufacturers, retailers, insurance companies, repair centres…). The platform boasts powerful, rich and scalable features in order to manage multiple, complex care and after-sales processes across digital, care and retail channels.
Delight your customers with a truly unique multichannel care and repair experience, while optimising costs.
The platform is built on an open framework so that it can be easily integrated with external systems and plugins. It comes readily integrated with a number of plugins, which extend the standard functionality, for example: online payment gateways, voucher generators, SMS gateway, click-to-chat. Advanced partner tools enhance the platform with new capabilities, such as: content transfer, backup and restore, device wipe, mobile diagnostics, and much more.